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Facebook is broken



The problem is this: Facebook has become a feedback loop which can and does, despite its best intentions, become a vicious spiral. At Facebook’s scale, behavioral targeting doesn’t just reflect our behavior, it actually influences it. Over time, a service which was supposed to connect humanity is actually partitioning us into fractal disconnected bubbles.

The way Facebook’s News Feed works is that the more you “engage” with posts from a particular user, the more often their posts are shown to you. The more you engage with a particular kind of post, the more you will see its ilk. So far so good! It’s just showing you what you’ve demonstrated you’re interested in. What’s wrong with that?

The answer is twofold. First, this eventually constructs a small “in-group” cluster of Facebook friends and topics that dominate your feed; and as you grow accustomed to interacting with them, this cases your behavior tochange, and you interact with them even more, reinforcing their in-group status … and (relatively) isolating you from the rest of your friends, the out-group.

Second, and substantially worse, because “engagement” is the metric, Facebook inevitably selects for the shocking and the outrageous. Ev Williams summed up the results brilliantly:

Of course this doesn’t just apply to Facebook. The first problem applies to all social networks with “smart” algorithmic feeds that optimize for engagement. Facebook is just the largest and most influential by far.

The second has been a problem with television for decades. Why have majorities or crazily large minorities of people believed, for many years, that violent crime just keeps getting worse, that their hometown mall might be bombed by terrorists at any moment, that Sharia law will come to their province/state any day now, that the rest of the world is a war-torn shambles only barely propped up by vast quantities of aid we can’t afford — despite the easily available, incredibly copious, clear evidence to the contrary? In large part because “if it bleeds, it leads.”

‘Fake news’ is far from new; it’s just become explicit rather than implicit. And I certainly don’t mean to suggest that Facebook singlehandedly caused the terrible trend of demonizing any and all people with whom one disagrees. Studies show that political polarization is more extreme in older people, who use social media less, than in the young. Watever’s happening is far more complicated than just “Facebook is driving us apart.”

Still — we hoped the 21st century of Facebook would be better, more compassionate, more understanding, than the 20th century TV. But it’s not, and the ways in which it’s worse are far more personal. We hoped that making the world more open and connected would be good for us. Maybe it would be, if the metric that the connecting entity optimized for was something other than “engagement.” But it now seems fairly clear that engagement is negatively correlated with happiness for users, and moderately clear that this is, in fact, a causal relationship:

The analogy I like to use is global warming causing extreme weather: the more energy pumped into our atmosphere, the more it behaves in bizarre and erratic ways. Facebook is like a powerful greenhouse gas for our collective social atmosphere. TV was too, of course, but it was CO2 to Facebook’s methane.

I don’t want to get into Facebook’s privacy issues, hatespeech issues, ongoing rejection of all the principles of the open web, etc. I’m not suggesting that this is anyone’s fault, or even that anyone has done anything wrong. Nothing like Facebook has ever existed before. It is a company that is also a massive global experiment, one with some excellent outcomes.

But it would be good for us all if Facebook were to at least acknowledge the possibility that at least some of their experiment’s outcomes seem at best worrying — and maybe even alarming — and something should be done to try to mitigate them. As hard as that admission might be.

I’m happy to report that this may well be happening. Mark Zuckerberg’s recent comments to the effect that “Facebook is … working on a way to connect you with people that you should know like mentors.” I hope this is the harbinger of a new understanding that Facebook’s focus on optimizing for engagement is, in and of itself, harmful to its users … and an understanding that it’s always best to head off a backlash before it begins, rather than after it gathers steam.



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